Refund Policy
Refund Eligibility
JIUMAI does not offer refunds for change of mind.
Once purchased Credits have been successfully credited to your JIUMAI account, the purchase is generally non-refundable. However, verified billing errors and services confirmed by JIUMAI as not delivered are eligible for refund review. Refunds or other remedies remain available where required by applicable law.
Eligible billing errors include duplicate charges and charges exceeding the amount confirmed at checkout.
If a confirmed payment has not resulted in the delivery of the purchased Credits, please contact us so that we can investigate and correct the issue or provide an appropriate remedy.
How to Request a Billing Review
To request a billing review, contact hi@jiumai.ai within 7 calendar days of the relevant payment or task outcome.
Please provide the order reference, payment reference, and a description of the issue. Do not include your full payment card number, card verification code, or account password.
We review requests within 3 business days.
Where a refund is approved, the applicable amount will be returned to the original payment method, normally within 5–10 business days after approval, subject to payment provider and bank processing times.
Credits Reservations
Releasing an unused Credits reservation restores the corresponding available Credits balance and does not constitute a cash refund.
Statutory Rights
Nothing in this Refund Policy limits any consumer rights or remedies that cannot lawfully be excluded.
Additional Service Refund Terms
Duplicate payments, confirmed billing errors and services confirmed by JIUMAI as not delivered are eligible for refund review. Submit a request to hi@jiumai.ai within 7 calendar days of the relevant payment or task outcome. We review requests within 3 business days. Approved refunds are returned to the original payment method, normally within 5–10 business days after approval, subject to bank processing. Contact us if the refund has not arrived. Mandatory consumer rights are unaffected.